Keep in mind that this only corrects the issue temporarily. Follow the instructions below to implement the fix: In the meantime, our Tech Support department has found a temporary fix for the problem.
Click here for instructions and a complete list of file paths you need to provide to Dell to configure SupportAssist to exclude or 'whitelist' a la mode system files. Unfortunately, because the issue is caused by SupportAssist, the only permanent fix is to work with Dell to configure the security software and/or for Dell to release a fix in the form of an update to SupportAssist. We've heard from some of our customers that Dell™ SupportAssist recently began to remove some of these system files and that TOTAL won't open on their computer. In rare instances, TOTAL fails to open because security software has scanned important system files, incorrectly detected them as a threat, and quarantined or removed the files from the computer. This document explains how to temporarily correct an issue where TOTAL doesn't open after Dell SupportAssist removes important system files from your computer.
